What is included in the rental price?
The rental includes CDW, THP, VAT, Airport fee and Unlimited Mileage.
Which documents will I need to collect the vehicle?
In order to collect the vehicle you should have your booking confirmation e-voucher, your passport or ID, driver's license and a MasterCard or Visa credit card. We do not accept American Express.
How much is the excess/deposit?
The excess amount varies considering the vehicle chosen. Values between 1100,00€ and 7100,00€.
Which credit cards are accepted to book a vehicle?
We only accept Visa or MasterCard Credit cards. American Express and Dinners Club are not accepted.
Can I use another person's credit card to book a vehicle?
That is not possible. The renter should present a valid MasterCard or Visa credit card with the same name as the driver's license.
Is there any mileage limit?
Your booking includes unlimited mileage.
Can I drive the vehicle to another country?
Yes. You can go to Spain Mainland. (Islands are not permitted). This has a cost of 40,00€ + VAT per rental.
Do I need to have an international driver's license?
If your driver's license is not written in the Romanic alphabet (Ex. Arabic, Greek, Russian, or Chinese) you should provide an international driver's license as well as the national one.
Is it possible to rent snow chains for tires?
We don't have that possibility.
Is it possible to rent roof racks for the vehicle?
We don't have that possibility.
What are my excess coverage options?
You have 5 types of excess waiver coverages: Excess Reduction: Minimum of 7 days rental - Reduces the excess from 350,00€ to 3000,00€ (depending on the car group) in case of accident damages. Damages which do not result from an accident are not covered. This implies the provision of a police report. Excess Cover: Minimum of 5 days rental - Reduces the excess to 0,00€ in case of accident damages. Damages which do not result from an accident are not covered. This implies the provision of a police report. A security deposit of 100,00€ will be requested to be held on the main drivers' credit card. Total Relax Coverage: Minimum of 4 days rental - Reduces the excess to 0,00€ in case of accident, theft (as long the vehicle key is returned), coverage of forced and damage locks, windshield, windows, scratches, and dents. This implies the provision of a police report. A security deposit of 100,00€ will be requested to be held on the main drivers' credit card. Vandalism Insurance: Doesn't cover the excess. It only covers damages caused by vandalism acts such as broken windows and forced or damaged locks. This implies the provision of a police report. Damages which result from an accident are not covered. The excess will be applicable. Short Rental Option: This option is only possible for 1 to 3 days Rental, with a mandatory excess from 350,00€ to 4000,00€, in case of collision or in case of theft (as long the vehicle key is returned), coverage of forced and damage locks, windshield, windows, scratches, and dents. This implies the provision of a police report.
What is your fuel policy?
Return as pick up. You should return the vehicle with the same amount of fuel as when picked up.
Is there any cancellation fee?
The cancellation is free.
What is your cancellation policy?
Our cancellation policy is free as long as the booking is cancelled within 48 hours prior than the pick up date.
Where should I return the vehicle?
The vehicle should be return in the same location where it is collected. You may change the location to another city with previous notice. The fees applied for the service are the following: From Lisbon to Oporto or Oporto to Lisbon: 160,00€+VAT From Lisbon to Faro or Faro to Lisbon: 160,00€+VAT From Oporto to Faro or Faro to Oporto: 270,00€+VAT This service is not available in Funchal and Ponta Delgada stores.
Do you allow animals inside your vehicles?
Pets are allowed to travel inside our vehicles. Even though there is no fee applied, pet owners are responsible for any damage and dirtiness caused by their animals.